LAB - Frequently Asked Questions

Film LAB
Film LAB
What types of film do you process?
We currently offer C41 colour film processing as well as Black and White in 35mm and 120 Medium formats. We plan to introduce E6 slide / transparency processing very soon. We don't offer ECN-2 vision 3 film at the moment.
What happens if I place Film LAB services and film rolls in the same order?
If you order our LAB sesrvices as well as a replacement film in the same order then we will ship everything together. That means that we will wait for your film to arrive and be processed and then we will ship the items that you order together with your negatives. If you would like your items to be shipped faster than please place a separate orders for your film processing and items. 
Do you offer push / pull process?
Unfortuantely we don't offer push / pull process for C-41 development. We do offer push / pull service for Black & White film processing.
How long is your turnaround?
Presently, turnaround for colour film is 2-5 working days after we receive your film. Since Black & White film is hand processed please allow 5-10 working days for turn around.
Where do I send my film and How?

Once the order has been made, we will send you the link to the Royal Mail website where you will be able create a Free Tracked shipping label. Generally the email with a link is sent out straight away during the day but it may take a several hours at night. The page will look like the screenshot below.



Once label is created you can either take it to your local post office or even booked a collection from your address.

You can also generate your FREE Royal Mail tracked shipping label here

If you are happy to pay for your own postage then you can also post film directly to us to:

Stuck in Film Lab
Suite 170
Capital Business Centre
22 Carlton Road
South Croydon
CR2 0BS

Please make sure the film is well packaged and don't forget to write your order number on the envelope or put a paper slip with the order number inside the package.

I placed a processing / scanning order but haven't received a "Free label" email from you, what now?
If you haven't received an email from us with the "how to post" instructions please feel free get in touch with us either via the online chat or email. However please check your Spam / Junk folder first as it is highly likely there.

You can also generate your FREE Royal Mail tracked shipping label here
Do you send my negatives back?
Yes, always. Unless you don't want to. The postage is charged at the checkout to return your negatives back to you.

If you don't want us to send your film back please let us know and we will destroy your film according to GDPR requirements. We will also refund the postage paid.
How much is postage?
We charge a fixed rate of £4.00 in the UK and that includes getting your film to us via free tracked label and getting your negatives back to you via post.

We also offer Free Tracked Shipping for the order over £40.
How do you send the digital images?
We send the scanned images via FromSmash. You will receive an email with a link where you can download your files once they are ready. Make sure you check your Spam / Junk folder just in case.


Your link will be active for 30 days. So please make sure you can download it within this period. We also will be storing your files locally for 6 month. So if you contact us within that period we will be able to re-send you the link to your images. After that your scans will be deleted in the GDPR compliant manner.
What size are your scans?

Scanning options 35mm (half frame will produce half of the resolution):

Service Resolution in Pixels Size MB USE
Low Resolution JPEG 1512 x 1002 pixels Approx 2mb Quite small for todays standards. For preview only and small size use on the Web / instagram. 6x4 prints with no cropping. We would recommend to start with medium option.
Medium  Resolution JPEG 3024x2005 pixels Approx 7mb Best for Social Media and sharing. All you Instagrams, Tik Toks and regular emails and WhatsApps. Prints can go up to A4.
High  Resolution JPEG 6048 x 4011 pixels Approx 26mb Great for archiving, cropping & printing larger print sizes over A4.
TIFF (8 bit) 6048 x 4011 pixels Approx 72mb For people who do a lot of editing work on their  negatives. The files will have more latitude for editing and colour grading. Best for critical work
TIFF (16 bit) 6048 x 4011 pixels Approx 145mb Even larger files to work with. 145mb is no joke, the roll film at these file sizes will be over 5GB. But it is all worth it, as you know, we just can’t get enough quality out if our negatives as we worked hard for it. Best for critical work. 16bit per colour channel. Why do we do this? Because we can!


Scanning options 120 Medium Format:

Service

Resolution in Pixels

Size MB

USE

Low Resolution JPEG

1500×1200 pixels

Approx 1.5mb

Quite small for todays standards. For preview only and small size use on the Web / instagram. 6x4 prints with no cropping. We would recommend to start with medium option.

Medium Resolution JPEG

3000×2400 pixels

Approx 4mb

Best for Social Media and sharing. All you Instagrams, Tik Toks and regular emails and WhatsApps. Prints can go up to A4.

High Resolution JPEG

5500×4400 pixels

Approx 13mb

Great for archiving, cropping & printing larger print sizes over A4.

Super High Res JPEG

6 x 4.5: 8800 x 6600 pixels

6 x 6: 8800 x 8000 pixels

6 x 7: 11000 x 8800 pixels

6 x 9: 13000 x 8800 pixels

Approx 25mb

For people who want to achieve the best possible quality out of their negatives. The JPEG option gives you Large file sizes but not as crazy as TIFF or RAW. Best for critical work and light on your PC/MAC.

TIFF

16bit

6 x 4.5: 8800 x 6600 pixels

6 x 6: 8800 x 8000 pixels

6 x 7: 11000 x 8800 pixels

6 x 9: 13000 x 8800 pixels

6 x 4.5: 350mb

6 x 6: 400mb

6 x 7: 500mb

6 x 9: 700 mb

For people who want to achieve the best possible quality out of their negatives. The files will have more latitude for editing and colour grading. Best for critical work. You will receive a 16bit per channel TIFF file.

DNG RAW

Raw Data from the scanner

6 x 4.5: 8800 x 6600 pixels

6 x 6: 8800 x 8000 pixels

6 x 7: 11000 x 8800 pixels

6 x 9: 13000 x 8800 pixels

6 x 4.5: 350mb

6 x 6: 430mb

6 x 7: 550mb

6 x 9: 700mb

For people who want to extract the best possible quality out of their negatives. They will convert and colour grade their photographs themselves. You will receive large 48 bit DNG RAW files which will be unconverted negatives themselves (raw data from the scanner) without the colour conversion. You will need to convert them in to positives yourself either in Adobe Photoshop or other editing software. A lot of users would import these files in to the Lightroom and then use Negative Lab Pro plug-in (or similar) to convert their images to positive and also colour grade. For advanced users only.
Can I order roll of film at the same time as processing?
Yes you can, however please keep in mind that we will ship your new film rolls together with your processed film. If you would like your brand new film sooner then please order new film and processing separately.
Do offer APS type film developing & Scanning?
Unfortunately we don't offer the APS type film processing at the moment as we don't have the right tools to do so. However we can scan already developed film. Please get in touch via email if you would like us to do so.
What happens if my film is blank?
If your film is blank, we will refund the scanning part of the the order! We will email you to let you know what happened, and will be happy to offer any support, tips or point you in the right direction.
What types of film do you process?
We currently offer C41 colour film processing as well as Black and White in 35mm and 120 Medium formats. We plan to introduce E6 slide / transparency processing very soon. We don't offer ECN-2 vision 3 film at the moment.
What happens if I place Film LAB services and film rolls in the same order?
If you order our LAB sesrvices as well as a replacement film in the same order then we will ship everything together. That means that we will wait for your film to arrive and be processed and then we will ship the items that you order together with your negatives. If you would like your items to be shipped faster than please place a separate orders for your film processing and items. 
Do you offer push / pull process?
Unfortuantely we don't offer push / pull process for C-41 development. We do offer push / pull service for Black & White film processing.
How long is your turnaround?
Presently, turnaround for colour film is 2-5 working days after we receive your film. Since Black & White film is hand processed please allow 5-10 working days for turn around.
Where do I send my film and How?

Once the order has been made, we will send you the link to the Royal Mail website where you will be able create a Free Tracked shipping label. Generally the email with a link is sent out straight away during the day but it may take a several hours at night. The page will look like the screenshot below.



Once label is created you can either take it to your local post office or even booked a collection from your address.

You can also generate your FREE Royal Mail tracked shipping label here

If you are happy to pay for your own postage then you can also post film directly to us to:

Stuck in Film Lab
Suite 170
Capital Business Centre
22 Carlton Road
South Croydon
CR2 0BS

Please make sure the film is well packaged and don't forget to write your order number on the envelope or put a paper slip with the order number inside the package.

I placed a processing / scanning order but haven't received a "Free label" email from you, what now?
If you haven't received an email from us with the "how to post" instructions please feel free get in touch with us either via the online chat or email. However please check your Spam / Junk folder first as it is highly likely there.

You can also generate your FREE Royal Mail tracked shipping label here
Do you send my negatives back?
Yes, always. Unless you don't want to. The postage is charged at the checkout to return your negatives back to you.

If you don't want us to send your film back please let us know and we will destroy your film according to GDPR requirements. We will also refund the postage paid.
How much is postage?
We charge a fixed rate of £4.00 in the UK and that includes getting your film to us via free tracked label and getting your negatives back to you via post.

We also offer Free Tracked Shipping for the order over £40.
How do you send the digital images?
We send the scanned images via FromSmash. You will receive an email with a link where you can download your files once they are ready. Make sure you check your Spam / Junk folder just in case.


Your link will be active for 30 days. So please make sure you can download it within this period. We also will be storing your files locally for 6 month. So if you contact us within that period we will be able to re-send you the link to your images. After that your scans will be deleted in the GDPR compliant manner.
What size are your scans?

Scanning options 35mm (half frame will produce half of the resolution):

Service Resolution in Pixels Size MB USE
Low Resolution JPEG 1512 x 1002 pixels Approx 2mb Quite small for todays standards. For preview only and small size use on the Web / instagram. 6x4 prints with no cropping. We would recommend to start with medium option.
Medium  Resolution JPEG 3024x2005 pixels Approx 7mb Best for Social Media and sharing. All you Instagrams, Tik Toks and regular emails and WhatsApps. Prints can go up to A4.
High  Resolution JPEG 6048 x 4011 pixels Approx 26mb Great for archiving, cropping & printing larger print sizes over A4.
TIFF (8 bit) 6048 x 4011 pixels Approx 72mb For people who do a lot of editing work on their  negatives. The files will have more latitude for editing and colour grading. Best for critical work
TIFF (16 bit) 6048 x 4011 pixels Approx 145mb Even larger files to work with. 145mb is no joke, the roll film at these file sizes will be over 5GB. But it is all worth it, as you know, we just can’t get enough quality out if our negatives as we worked hard for it. Best for critical work. 16bit per colour channel. Why do we do this? Because we can!


Scanning options 120 Medium Format:

Service

Resolution in Pixels

Size MB

USE

Low Resolution JPEG

1500×1200 pixels

Approx 1.5mb

Quite small for todays standards. For preview only and small size use on the Web / instagram. 6x4 prints with no cropping. We would recommend to start with medium option.

Medium Resolution JPEG

3000×2400 pixels

Approx 4mb

Best for Social Media and sharing. All you Instagrams, Tik Toks and regular emails and WhatsApps. Prints can go up to A4.

High Resolution JPEG

5500×4400 pixels

Approx 13mb

Great for archiving, cropping & printing larger print sizes over A4.

Super High Res JPEG

6 x 4.5: 8800 x 6600 pixels

6 x 6: 8800 x 8000 pixels

6 x 7: 11000 x 8800 pixels

6 x 9: 13000 x 8800 pixels

Approx 25mb

For people who want to achieve the best possible quality out of their negatives. The JPEG option gives you Large file sizes but not as crazy as TIFF or RAW. Best for critical work and light on your PC/MAC.

TIFF

16bit

6 x 4.5: 8800 x 6600 pixels

6 x 6: 8800 x 8000 pixels

6 x 7: 11000 x 8800 pixels

6 x 9: 13000 x 8800 pixels

6 x 4.5: 350mb

6 x 6: 400mb

6 x 7: 500mb

6 x 9: 700 mb

For people who want to achieve the best possible quality out of their negatives. The files will have more latitude for editing and colour grading. Best for critical work. You will receive a 16bit per channel TIFF file.

DNG RAW

Raw Data from the scanner

6 x 4.5: 8800 x 6600 pixels

6 x 6: 8800 x 8000 pixels

6 x 7: 11000 x 8800 pixels

6 x 9: 13000 x 8800 pixels

6 x 4.5: 350mb

6 x 6: 430mb

6 x 7: 550mb

6 x 9: 700mb

For people who want to extract the best possible quality out of their negatives. They will convert and colour grade their photographs themselves. You will receive large 48 bit DNG RAW files which will be unconverted negatives themselves (raw data from the scanner) without the colour conversion. You will need to convert them in to positives yourself either in Adobe Photoshop or other editing software. A lot of users would import these files in to the Lightroom and then use Negative Lab Pro plug-in (or similar) to convert their images to positive and also colour grade. For advanced users only.
Can I order roll of film at the same time as processing?
Yes you can, however please keep in mind that we will ship your new film rolls together with your processed film. If you would like your brand new film sooner then please order new film and processing separately.
Do offer APS type film developing & Scanning?
Unfortunately we don't offer the APS type film processing at the moment as we don't have the right tools to do so. However we can scan already developed film. Please get in touch via email if you would like us to do so.
What happens if my film is blank?
If your film is blank, we will refund the scanning part of the the order! We will email you to let you know what happened, and will be happy to offer any support, tips or point you in the right direction.
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